Key Contact Phone Numbers

EPC Benefits Administration

  • Phone:               (734) 742-2020 Option 1
  • Benefits Fax #:   (734) 742-2034  
  • Email Address:   
  • Address changes/updates:
    • Complete the EPC Address and Contact Information Change Form
    • Fax to the # located at the top of the form

Fidelity Investments

  • For withdrawals of any type or questions:  (800) 343-0860
  • Website address:   netbenefits.com
  • New enrollments contact EPC Benefits Administration
    • Fax new enrollments to:  (734) 742-2034

EPC Billing Office (effective August 1, 2011)

  • Billing and enrollment questions call:   (877) 578-8707
  • Medical, Life & LTD payment address: 
    • EPC
    • PO BOX 644818
    • PITTSBURGH  PA  15264-4818
  • Medical, Life/LTD enrollment forms/changes fax or email to:
    • Fax #:  (412) 201-2250
    • Email address: 

Highmark Customer Service

  • (866) 472-0928
    • Contact for medical benefit coverage questions.
  • Certificate of Creditable Coverage
    • Fax # to submit Certificate:  (412) 544-2800
    • Mailing address to submit Certificate:
      • Highmark BCBS
      • 120th Fifth Ave. Place, Suite P3406
      • Pittsburgh, PA  15222
  • Website:  www.highmarkbcbs.com
  • Wellness Program
    • Technical support:  (877) 298-3918
    • General questions, please call the Wellness Resource Center at:  (800) 650-8442

HSA Customer Service - BNY Mellon Bank

  • (877) 245-0116 Option 3 
    • If the name on the account is wrong, a letter needs to be mailed to BNY Mellon Bank stating the account was opened in the wrong name.  State the correct name and SS#. The letter should be signed by both parties.

Single Point Billing - HSA Accounts

  • (412) 544-5751

Express Script's Customer Services