Who to Contact

  • Click here for the CONTACT DIRECTORY 

    EPC Medical Benefits Administration (Non-Claims support)

    • Phone: (877) 578-8707 M-F 8am-5pm EST/EDT
    • Fax: (412) 201-2250
    • Email: 
    • Contact about: Enrollment; Changes in status, address, or contact info; Qualifying events; Termination; Continuing coverage; Billing & payment; Medicare & Small Employer Exception; General information and questions about benefit coverage.
      • Address changes/updates: Complete the EPC Address and Contact Information Change Form; Fax to the # located at the top of the form.
      • Medical Benefits payment address: EPC, DEPT 2017PO BOX 30516, LANSING, MI  48909-8016

    Highmark BCBS Member Services (EPC Medical Benefits claims support)

    • Phone: (866) 472-0928 M-F 8am-5pm EST/EDT
    • Website:  www.highmarkbcbs.com (including online account access)
    • Contact about: General and technical medical benefit coverage questions; 24-hour nurse access (Blues on Call); precertification; Prior authorizations (prescriptions);  HDHP prescriptions; Health Savings Account (HSA); Deductible status; Out-of-pocket status, Wellness program.
      • Certificate of Creditable Coverage (effective Jan 2014 will not be required)
        • Fax # to submit Certificate:  (888) 667-9267
        • Mailing address to submit Certificate: Highmark BCBS, 120th Fifth Ave. Place, Suite P3406, Pittsburgh, PA  15222
      • Wellness Program
        • Technical support:  (877) 298-3918
        • General questions, please call the Wellness Resource Center at:  (800) 650-8442
    • HSA - Single Point Billing
    • Phone:  (412) 544-5751
    • Contact about:  For churches to set up employer HSA contribtutions

EPC Pharmacy Benefit Manager Customer Service

    • 2013 Express Scripts prescription claims for Premium and Basic Plan options
    • 2014 Highmark prescription claims contact
      • Phone Highmark at: (866) 472-0928 M-F 8am-5pm EST/EDT
      • Website:  www.highmarkbcbs.com (including online account access)

Retirement 403(b)(9) Plan - Fidelity Investment

    • New enrollments and beneficiary changes, contact Linda DiVeto in the EPC Benefits Office at  or (734) 838-6942
      • Fax new enrollments/beneficiary changes to: (734) 742-2034
    • For withdrawals of any type or questions, contact Fidelity: (800) 343-0860
    • If you are a pastor, please indicate to Fidelity when requesting your withdrawal. 
    • For address changes, please complete the address contact information change form located under the forms section and fax or email to the number located at the top of the form.
    • Website & online account access:  netbenefits.com

EPC Life & Disability Insurance Administation  

  • Contact about: Enrollment, Benefit coverage, Change status, address, or contact info; Termination; Billing & payment.
  • Billing and enrollment questions call: (877) 578-8707
  • Life/LTD enrollment forms/changes fax or email to:
    • Fax #: (412) 201-2250
    • Email address:  
  • Address changes/updates:
  • Life & LTD premium payment address: EPC, DEPT 2017, PO BOX 30516, LANSING, MI  48909-8016
  • For claims, contact the EPC Benefit Office at (734) 838-6942.

EPC Benefits Office

  • Phone: (734) 838-6942
  • Fax: (734) 742-2034  
  • Email: